A support agent that does the task, not the help article.
Floe’s support agent lives inside your product. A user asks how to do something, by voice or text, and for the tasks you support it offers to do it for them: it opens the right screen, makes the change once they approve, and tells them what actually happened.
- UserHow do I make Sam an admin?
- FloeI can do that for you. Should I open Team settings?
- UserYes please.
- On screenOpens Settings, then Team, and selects Sam's role
- FloeI'll change Sam from Member to Admin. Shall I save that?
- UserYes.
- FloeSaved. Sam now shows as Admin on your team list.
Last updated
What does the support agent do?
Answers inside your product.
Users ask where they already are, by voice or text. No help-centre tab, no ticket form, no waiting for a reply.
Offers to do the task.
For a task you support, "how do I…" gets an offer to do it, and it starts once the user says yes or gives the details.
Asks before it saves.
In the on-screen tasks set up with you, it shows what it's about to change and waits for a clear yes before it saves.
Tells the truth about the result.
It reports what it could confirm. If it can't confirm a change went through, it says so instead of claiming success.
Hands off to a person.
With Periskope connected and your users verified with their phone number, it can hand the conversation to your team on WhatsApp when a user asks for a person or it can't resolve the question.
What else comes with it?
Quiet until asked.
It waits for the user to open it. Turn on a short invitation if you'd rather it spoke up.
Their own account data.
Connect your own systems through read-only lookups you choose, and it answers about the user's own account, such as their plan or usage, without that data entering Floe's knowledge.
You can see what it does.
A pointer shows where it clicks and types, and the user can keep working on the page while it does.
Explain-only, on request.
"Just explain, don't open anything" gets an explanation and nothing else.
Reviewable sessions.
Your team can review sessions in the dashboard: the conversation and the actions the agent took. With your own systems connected, sessions aren't recorded.
Same install as onboarding.
The same agent onboards new accounts. Which job it does is one setting per user, so one install covers both.
How do you set it up?
Add it to your product.
Add the snippet to your app with the signed-in user's details.
Choose the tasks it can do.
Tell us which tasks your users ask about most. Floe sets up those workflows with you and checks each one before users can run it.
Let it answer the rest.
Everything else is answered from the docs and help content Floe has read.
Questions. Ask Floe.
Which tasks can it carry out?
Will it change something without asking?
Does it need API access to our product?
Can it answer questions about a user's own account?
What should stay with our support team?
Which languages does it speak?
The other agents.
Website agent
Answers your website visitors by voice or text, from your own content, and hands off to a live demo when they ask to see it.
See what it does →Demo agent
Runs a live, voice-led demo on your real product for every prospect who asks, and briefs your team afterwards.
See what it does →Onboarding agent
Asks a new user what they want to get done, then does the setup with them inside your app.
See what it does →Answer the next ticket before it’s filed.
Tell us which tasks your users ask about most, and we'll show you how Floe handles them.