ResearchCopy link to this section

Research is where Floe turns raw content and product context into structured product knowledge. After ingestion collects your documentation, research analyzes it so the AI agent can answer accurately, in your product's own terms, during demos, self-serve onboarding, and support conversations.

How research fits inCopy link to this section

1. Create a site for your product
2. Ingest content from your docs, knowledge base, and videos
3. Research analyzes your content and product context
4. The AI agent draws on the resulting product knowledge

Research runs automatically after your first successful ingestion. After later content changes, ask us to re-run it.

What you see in the dashboardCopy link to this section

After research completes, the generated sections of Product Knowledge show what Floe learned:

• Topics: Grouped areas of your product, each with a summary of what Floe understands about that area
• Features: Individual features identified from your content, with the source material that supports each one
• Content coverage: A breakdown of how much of your documentation informs Floe's product knowledge, highlighting topics that need more detail

This is the place to check whether Floe has an accurate picture of your product before running demos.

Reviewing and improving research outputCopy link to this section

Research quality mirrors the quality of your inputs. If you see gaps:

Missing features: You likely need more content. Add documentation or help articles that cover the missing area and re-run ingestion.

Incorrect associations: A feature may not be connected to the right product context. Add more specific documentation about the feature and re-run ingestion.

Vague descriptions: If a feature description is generic, check whether the underlying documentation is specific enough. Detailed docs produce detailed research.

Low coverage scores: Add documentation that more clearly describes the affected product areas and re-run ingestion.

In each case, ingestion updates the content but not the research built on it: once ingestion completes, ask us to re-run research. See When research needs updated input.

When research needs updated inputCopy link to this section

Re-run ingestion, then ask us to re-run research, when:

• You've added or updated content via ingestion
• The agent is giving inaccurate or outdated answers during demos

The research layer is the bridge between your raw content and the agent's contextual help: it is what makes the agent sound like it knows your product rather than reading from a script.

FAQCopy link to this section

Is research the same as ingestion? No. Ingestion reads and indexes your raw content. Research analyzes that content and available product context to build structured product understanding. Ingestion is input; research is analysis.

Can I see exactly what research extracted? Yes. The generated sections of Product Knowledge show topics, features, and coverage metrics. Everything research produces is visible and reviewable.

How long does research take? It depends on how much content the site has.