Frequently Asked Questions

Getting started

How long does setup take? About 15 minutes for the basic setup. Create a site, add your content sources, run exploration, and generate capabilities. The Quickstart walks through it.

Do I need engineering resources? For demos: no. Floe handles everything via demo automation. For the in-product onboarding agent: one script tag, which takes about 30 seconds to add.

What if my product is complex? Floe works better with complex products. The more screens, workflows, and features you have, the more value the AI agent provides by navigating users through the right path for their specific goals. See the post-sales stages for how Floe handles onboarding, adoption, support, and renewal across complex products.

The AI agent

How does the agent know my product? You feed Floe your documentation, knowledge base, and videos through ingestion. Floe also navigates your product directly through exploration. Together, this gives the agent deep product understanding.

Can the agent handle questions it wasn't trained on? The agent is grounded in your content. If someone asks about a feature you haven't documented, the agent will acknowledge that honestly rather than making something up. Better to say "I don't have details on that, let me connect you with the team" than to hallucinate.

Does the agent follow a script? No. Every conversation is dynamic. The agent adapts to what the user asks, what they seem interested in, and what they're trying to accomplish. No two demos or onboarding sessions are the same.

What languages does the agent support? The agent can converse in multiple languages. It detects the user's language and adapts.

Demo agent

Can I watch a demo the agent runs? Yes. Every demo session is recorded with full transcript and screen state. You can replay any session in the dashboard.

What if the prospect asks something unexpected? The agent handles tangent questions naturally. If someone asks "what about your pricing?" in the middle of a feature walkthrough, the agent answers and returns to the demo. If it genuinely can't answer, it offers to connect them with your team.

Do prospects know they're talking to AI? Yes. Transparency is important. The agent introduces itself as an AI assistant. In our experience, prospects care more about getting a good demo on their schedule than whether the presenter is human.

Onboarding agent

Does the agent change my product's UI? No. The agent overlays on top of your product. Your UI stays exactly the same. The overlay handles the conversation and directs the user's attention.

What happens if the agent makes a mistake? The agent works within your product's existing UI and validation. If it tries to submit invalid data, your product's own error handling catches it. The agent acknowledges the issue and tries a different approach.

Can I control which flows the agent automates? Yes. The capabilities system lets you see what the agent can do. You control what content is ingested and which parts of your product are explored.

Security and privacy

Does Floe store my product's data? Floe processes your public documentation and navigates your product's UI. It does not access your database or store your users' data outside of session recordings (transcripts and screen state).

Is Floe SOC2 compliant? Our architecture is SOC2-ready (certification in progress). Enterprise customers can request our current security documentation.

Can I restrict what the agent can access? Yes. Site settings control exploration depth and API execution permissions. You decide which parts of your product the agent can navigate and what actions it can take.

What about GDPR? Session recordings are retained for 90 days by default. Users can request data deletion. Voice recording requires consent, configurable through the SDK.

Pricing

How does pricing work? Floe offers a 30-Day Activation Sprint. We deploy the agent, configure it for your product, and prove the value in 30 days. If we don't hit the activation rate metrics, you walk. See pricing for details.

Is there a free trial? The 30-Day Sprint is the trial. We take the risk. You pay only if the metrics land.

Technical

Does Floe work with single-page applications? Yes. Floe handles JavaScript-heavy applications and SPAs.

What browsers does the overlay support? Chrome, Edge, Firefox, and Safari on desktop. Mobile support is on the roadmap.

Does Floe add latency to my product? The overlay loads asynchronously and does not block your product's rendering. Users won't notice any performance difference.

Can I style the overlay to match my brand? The overlay adapts to light and dark themes. Custom branding options are available on enterprise plans.