Intercom (Fin) Alternatives for Your B2B Website
Cheaper support inboxes, AI support agents, and tools that turn B2B website visitors into pipeline, with each vendor’s own prices. Plus when Intercom is still the right choice.
By Amit Solanki, Co-founder, Floe · Updated
Intercom, whose company is now called Fin, is a support platform: seats from $29 ($19 for new customers) to $132 a month billed annually, plus $0.99 per AI outcome. Its alternatives fall into three groups: cheaper support inboxes, AI support agents, and B2B website tools that turn visitors into pipeline. For a support inbox, Intercom is still the stronger fit.
Floe makes an AI demo agent and appears in the third group, so read this as a vendor’s view. Every price comes from the vendor’s own website: Qualified, 1mind and Floe were last checked 26 September 2026, the rest November 5, 2026. Prices change; check before you buy.
What are the alternatives to Intercom, at a glance?
Start with the job you bought Intercom for. Most teams bought it for support.
| Tool, and what it is best for | Published price |
|---|---|
| Intercom (Fin)A support inbox with a strong AI agent built in | Seats $29 (Essential; $19 for new customers), $85 (Advanced), $132 (Expert) a month billed annually; $0.99 per Fin outcome |
| ZendeskTicketing depth across email, messaging, live chat and phone | Suite Team, the first plan with live chat, $55 per agent a month billed yearly ($69 monthly); Support Team, for email ticketing, $19 ($25); AI resolutions $2.00 each pay-as-you-go |
| FrontB2B teams that support accounts over email and shared inboxes | Starter $25, Professional $65, Enterprise $105 per seat a month billed annually (Starter $35, Professional $85 monthly); Autopilot AI agent from $0.05 per conversation |
| Help ScoutSmall teams that want a free start | Free for 5 users; Standard $25, Plus $45, Pro $75 per user a month as listed; AI Answers $0.75 per resolution |
| HubSpot Service HubTeams already on HubSpot’s CRM | Free for up to 2 users; Starter from $7 to $20 a seat a month as shown, with discounts for new customers only |
| CrispFlat per-workspace pricing for a small team | Free for 2 seats; Mini $45, Essentials $95, Plus $295 a month per workspace |
| PlainSoftware companies supporting business customers in Slack and Teams | Foundation $45, Horizon $99 per user a month billed annually; AI resolution 100 credits (1,000 extra credits cost $10) |
| DecagonLarge support teams that want one AI agent across chat, voice and email | Not published (contact sales) |
| SierraLarge support operations that want one agent on every channel | Not published; Sierra says you pay for the outcomes its agent delivers |
| Fin for SalesStaying on Intercom’s helpdesk and adding sales qualification | $9.99 per qualification ($0.99 per other outcome) |
| Qualified (Piper)Salesforce-centred teams that want an AI SDR | Not published; three plans, all “Contact us” |
| 1mindTeams that want an AI sales agent across website and calls | Not published |
| FloeB2B buyers who want to see the product before a call | Not published; tailored to demo volume |
What happened to Intercom, and what does it cost now?
On May 12, 2026 the company changed its name to Fin, after its AI agent, and said “Intercom will live on as our customer service software platform” (Intercom blog). Salesforce completed its acquisition of Fin on September 10, 2026 and says Fin will continue to serve its customers (Salesforce). So Intercom is still sold; the name now means the helpdesk, and Fin means the AI agent and the company.
What Intercom’s and Fin’s own pricing pages list:
- Helpdesk seats, billed annually: Essential $29 a seat a month ($19 for new customers), Advanced $85, Expert $132, with a one-seat minimum and a 14-day free trial; Advanced and Expert cost more billed monthly (Intercom pricing).
- Fin AI agent: $0.99 per outcome, one charge per conversation. With another helpdesk there is a 50-outcome monthly minimum (Fin pricing).
- Fin for Sales: $9.99 per qualification. It answers in chat, qualifies and books through scheduling tools such as Calendly or Chili Piper (Fin for Sales).
Cost is the usual reason to look elsewhere: seats and per-outcome charges both grow with volume. The other reason, for B2B companies, is that a support tool on the marketing site answers buyers the way it answers customers.
Which support inboxes replace Intercom?
If you use Intercom as a helpdesk and want to pay less, these are the direct replacements: an inbox, live chat, a help centre and AI answers.
Zendesk
The closest like-for-like swap: from Suite Team up, a helpdesk with messaging, live chat and AI agents billed per automated resolution, with a few resolutions included per agent each month. Support Team covers email ticketing.
Best for: Ticketing depth across email, messaging, live chat and phone. Price: Suite Team, the first plan with live chat, $55 per agent a month billed yearly ($69 monthly); Support Team, for email ticketing, $19 ($25); AI resolutions $2.00 each pay-as-you-go (vendor page).
Front
A shared inbox first, built for teams that work customer accounts together. Its AI agent, Autopilot, is an add-on priced per conversation.
Best for: B2B teams that support accounts over email and shared inboxes. Price: Starter $25, Professional $65, Enterprise $105 per seat a month billed annually (Starter $35, Professional $85 monthly); Autopilot AI agent from $0.05 per conversation (vendor page).
Help Scout
An inbox and a help centre with AI answers. The free plan covers 5 users, 1 inbox and 1 Docs site, and an AI resolution costs less than a Fin outcome.
Best for: Small teams that want a free start. Price: Free for 5 users; Standard $25, Plus $45, Pro $75 per user a month as listed; AI Answers $0.75 per resolution (vendor page).
HubSpot Service Hub
Live chat (with HubSpot branding on the free plan) and bots with limited features, in the same CRM as your contacts. Its AI agent runs on HubSpot Credits.
Best for: Teams already on HubSpot’s CRM. Price: Free for up to 2 users; Starter from $7 to $20 a seat a month as shown, with discounts for new customers only (vendor page).
Crisp
Priced per workspace, not per seat: Mini includes 4 seats and Essentials 10. Paid plans include AI credits.
Best for: Flat per-workspace pricing for a small team. Price: Free for 2 seats; Mini $45, Essentials $95, Plus $295 a month per workspace (vendor page).
Plain
Support for business customers in Slack and Microsoft Teams, with Linear, Jira and GitHub integrations and an AI customer agent paid for in credits.
Best for: Software companies supporting business customers in Slack and Teams. Price: Foundation $45, Horizon $99 per user a month billed annually; AI resolution 100 credits (1,000 extra credits cost $10) (vendor page).
Which AI support agents compete with Fin?
If Fin’s AI agent is what you are paying for, these sell an AI support agent as the product itself, rather than as part of a helpdesk. Fin itself also works with other helpdesks (see below).
Decagon
AI agents for customer experience across chat, voice and email.
Best for: Large support teams that want one AI agent across chat, voice and email. Price: Not published (contact sales) (vendor page).
Sierra
One AI agent across chat, SMS, WhatsApp, email and voice.
Best for: Large support operations that want one agent on every channel. Price: Not published; Sierra says you pay for the outcomes its agent delivers (vendor page).
Which tools convert B2B website visitors instead?
If you put Intercom on your marketing site to turn visitors into pipeline, a support tool may be the wrong category. These are built for buyers, not customers.
Fin for Sales
Fin’s own inbound sales agent: it answers in chat, qualifies on your criteria and books through scheduling tools such as Calendly or Chili Piper. It does not show the product.
Best for: Staying on Intercom’s helpdesk and adding sales qualification. Price: $9.99 per qualification ($0.99 per other outcome) (vendor page).
Qualified (Piper)
Piper, an AI SDR agent for inbound website visitors. Qualified is now part of Salesforce.
Best for: Salesforce-centred teams that want an AI SDR. Price: Not published; three plans, all “Contact us” (vendor page).
1mind
AI sales agents that, in 1mind’s words, answer product and pricing questions, run a real demo, qualify intent and route the right buyers to sales. Salesloft recommends 1mind to Drift chatbot customers.
Best for: Teams that want an AI sales agent across website and calls. Price: Not published (vendor page).
Floe
An AI demo agent: it answers by voice or text and gives a live, voice-led demo in your real product, asks your qualification questions as it runs and sends sales a recap. Not a support inbox.
Best for: B2B buyers who want to see the product before a call. Price: Not published; tailored to demo volume.
Drift is no longer an option: Salesloft retires it on January 31, 2027 (Salesloft Drift Sunset FAQ). Qualified’s acquisition by Salesforce closed on April 1, 2026 (Salesforce). See Drift alternatives and Qualified alternatives for more tools in this group.
When is Intercom still the better choice?
- You need a support inbox where people and an AI agent work the same conversations.
- Your customers talk to you inside your product.
- Fin already resolves a large share of your support volume, and switching would mean rebuilding that.
- You want one vendor for support and for qualifying sales chats (Fin for Sales).
When should you look elsewhere?
- Seat and outcome costs have outgrown the value.
- You support business customers over email, Slack or Teams more than in chat.
- The chat on your marketing site answers buyers but does not produce qualified pipeline.
- Buyers ask to see the product, and the chat can only describe it.
Where does Floe fit next to Intercom?
Beside it, not instead of it. Floe is the AI demo agent that keeps up with your product. On your marketing pages it answers visitors by voice or text, with an optional video presenter, in the languages you turn on, from 21. When a visitor asks to see something and you offer live demos, the conversation becomes a live, voice-led demo in your real product, with your qualification questions asked as it runs and a lead score once it ends with enough on record (website conversations are scored while visitor analytics is on). High-fit leads are routed to the right AE with a brief, and recaps go to email, Slack or Microsoft Teams, and to HubSpot, Salesforce or Leadrat under your delivery policy.
Floe is not a support inbox or helpdesk, and your reps cannot join a conversation live. Teams that run Intercom for support keep it for that. If your chat is on the website to win buyers, read replacing a website chatbot that doesn’t convert and chatbot vs. AI agent.
Frequently Asked Questions
What is a cheaper or free alternative to Intercom?
How much does Intercom cost in 2026?
Is Intercom still available after the Fin rename and the Salesforce deal?
Can you use Fin without the Intercom helpdesk?
What is the best Intercom alternative for a B2B website?
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Start a live, voice-led demo of Floe itself, the same way your prospects would.