Languages & Voices

Floe's demo and website agents speak 21 languages. A visitor can pick one before they start, or switch during the conversation without losing it.

Those are the languages available today. There is no setting that adds another.

English and Hindi have had the most use. The rest are newer, and the eleven from Polish onward are the newest: preview the voice and hold a test conversation in the language before you enable it on a live page.

Turning on a language

Demo Agent → Configure or Website Agent → Configure, in the Languages & voices card.

Enabled languages are listed with their voice and a preview button. The languages you have not enabled sit under Add a language; tick one to add it. One enabled language is marked as the visitor default. A returning visitor keeps whatever they last chose; a new visitor whose browser is set to one of your enabled languages gets that one; everyone else gets the default.

Every site starts English-only. Until you enable a second language, your visitors see no language control at all, because there is nothing to switch between.

One trade-off worth knowing: enabling a second language from Hindi to Japanese in the table above can slightly reduce speech-recognition accuracy for every visitor, including the English-only ones. If your audience is entirely English-speaking, leave the others off, and enable only the languages your visitors actually speak.

What stays in your words

The agent keeps your product's name, feature names, and on-screen labels exactly as they appear in the product, whatever language it is speaking. A visitor hearing Spanish is still told to open Board view, because that is what the button says.

You do not need to translate your guides or your knowledge base. The agent works from the content you already have and answers in the visitor's language. One exception: a question you wrote into a guide for the agent to ask can be asked in the language you wrote it in. Test your guides in each language you enable.

Custom greeting lines, opener chips and button labels are shown to visitors using English. In other languages the widget shows Floe's translated copy instead. Custom page-relevant questions keep your wording in the question's language. A suggested reply that names one of your guides keeps the guide's title as you wrote it.

Voices

Each language gets its own voice, chosen in the same card, from voices native to that language. A few English voices can also speak Hindi; those are marked multilingual. Norwegian and Marathi have two voices each; every other language has at least three.

Set the voice here, not on the Personality & tone card. That card controls how the agent talks — tone, pacing, how it frames things — but the voice a live session actually uses comes from the Languages & voices card.

Use Preview to hear a voice before you commit to it.

What the visitor sees

When two or more languages are enabled, a small globe control appears next to the agent — on the demo intro screen, in the demo sidebar, and in the website agent's chat header.

Before the session starts, switching is instant.

During a live session, switching keeps the conversation. The transcript, the context, and the connection all survive; the agent waits for a natural pause, changes voice and language, and carries on from where it was. The visitor sees "Switching…" for a moment. If a switch fails for any reason, the session rolls back to the language it was already speaking.

The one thing that resets is the suggested-reply chips, since they were written in the previous language.

Automatic switching

A visitor can ask out loud for another enabled language — "switch to Spanish", "en español, por favor", "हिंदी में बात करें" — or continue speaking in one of the ten languages from English to Japanese. The agent can answer that same turn in the visitor's language, using the voice you chose for it. A few borrowed words, product names, or a short reply such as "okay" or "haan" keep the conversation's current language.

This also applies to typed messages and suggested replies. The visitor can use the globe control to choose a language at any time.

Following a visitor's speech covers the ten languages from English to Japanese in the table above. For the eleven from Polish to Marathi, a visitor chooses one with the globe control, arrives with it as their saved or browser language, or asks for it explicitly ("switch to Polish"). The agent does not switch to Polish just because a visitor started speaking it. A visitor can also ask to leave one of these languages; if the spoken request is not understood, the visitor can use the globe control. The Languages & voices card marks the languages that visitors must choose.

Automatic switching selects from the languages you have enabled. A visitor speaking another language is answered in the conversation's current language.

The onboarding agent is English-only

The onboarding and support agents run in English. There is no language card on their Configure page, and the setting cannot be changed through the API.

If this blocks you, tell us — it's a product decision, not a technical limit.

Pronunciation

Product names are where voice agents embarrass you. "Floe" read as "flow-ee", an acronym spelled out when it should be spoken as a word.

Settings → Pronunciation lets you fix that. Add the written form and how it should be said, and the agent applies it to live speech.

Pronunciation rules currently apply to English sessions only. In any other language the dictionary is not applied, so a name you have corrected will be read with that language's default pronunciation.

The card can also suggest pronunciations for terms it finds in your product content, which is usually faster than typing them yourself.

Names the agent should hear

The same tab has Names to recognize: product, module and partner names your agents should catch when a visitor says them, such as an integration with an unusual spelling. Add a name, or accept one the card suggests from your product content. Suggestions change nothing until you accept and save them.

Product names in your pronunciation rules are listened for too, after your saved names. New conversations pick up changes as soon as you save.

FAQ

Does the agent detect a visitor's language automatically? For the ten languages from English to Japanese, when you have enabled them, yes — see above. The other eleven are chosen by the visitor. It will not detect and switch to a language you have not turned on.

Can I add a language that is not in the list? Not today. The 21 above are the supported set.

Which Norwegian? Bokmål. A browser set to Bokmål or Nynorsk starts in Norwegian when you have enabled it.

Which Portuguese and which Spanish? Portuguese is Brazilian. For Spanish you choose a Mexican or a Spanish voice.

Does switching language restart the demo? No. The conversation, the transcript, and the browser session all continue.

Which agents support this? The demo agent and the website agent. Onboarding and support are English-only.

Can a visitor pick a voice? No. Visitors choose a language; you choose the voice for each language.